Residential Frequently Asked Questions

WHEN WILL MY TRASH BE PICKED UP?

We ask that you place your trash at the end of your driveway before 7AM on your scheduled pick-up day.

WHAT ARE MY RESPONSIBILITIES?

We ask that all your trash be BAGGED for health & environmental reasons. This also helps keep your trash from blowing away on windy days. It is your responsibility to provide unrestricted access to your containers –including snow removal. You are responsible for any loss or damages to our containers that are provided for your use. You are not allowed to paint or alter our containers in anyway.

WHAT HAPPENS IF I MISS MY PICK UP DAY?

We will be happy to pick up your missed trash on you NEXT scheduled pick up day. If you need to have it picked up before this day – this is considered an OUT OF ROUTE PICK UP and there is an additional charge for this service.

HOW MUCH TRASH CAN I SET OUT?

Your service allows up to 100 gallons of trash (residential)
This is equal to (3) 32 gallon black trash bags (example)
Additional bags are charged $1.00 for small bag $2.00 per large bag (maximum of 5 without scheduling a special pick-up). Maximum of 10 extra bags per week!!!!!! Please do not overload these bags. They should be under 50 pounds.
Additional items will be assessed & charged accordingly.
Call ahead for any large item pick-ups, as some will require pre-payment. Items not allowed include construction materials such as;  scrap lumber & metal, refrigerants, hazardous waste items, asbestos, chemicals, batteries, oil, paint, tires, corrosive items, explosive, flammable, radioactive, or volatile items. Concrete, dirt, tile, rock, brick, asphalt shingles, manure and other excessively heavy items are not allowed. We will not take any animal carcasses. Refrain from lighting fires or placing hot ashes in our containers.

WHAT IF MY TRASH CAN’T BE PICKED UP DUE TO BAD WEATHER?

We will pick it up on your next scheduled pick up day.

WHAT HAPPENS IF MY ACCOUNT BECOMES PAST DUE?

We are extending you credit for service. If your account goes past due, you need to contact the office to make payment arrangements. If your account falls behind 60 days the account will be SUSPENDED. If no payment is received within 10 days of suspension it will be CLOSED and turned over to collections. If the account is allowed to REOPEN– then there is a $10.00 fee assessed.

CAN I PUT MY ACCOUNT ON HOLD?

Yes, you can put your account on hold for periods of 1 month or longer. Please call our office and we will make the arrangements.

CAN I CANCEL MY SERVICE AT ANY TIME?

Absolutely! We have three simple conditions.
A-That you give us notice-WE DO NOT GIVE PARTIAL MONTH REFUNDS
B-That you either call our office or put your request in writing.
C-That you settle your outstanding balance at the time you request closing. If there is a balance and payment is not made the balance will be turned over to collections for non-payment.

Roll-Off Frequently Asked Questions

WHAT ARE MY RESPONSIBILITIES
Payment is due at the time of delivery unless your have made other payment arrangements prior to delivery. It is your responsibility to provide unrestricted access to all containers; including snow removal from access roads and from around containers during delivery and pickup. Truck must be able to clear 14’ in height and 11’ in width. You are also responsible for any loss or damage to containers.
HOW MUCH WASTE IS INCLUDED IN THE PRICE?
The term “Yard” means a cubic yard. One cubic yard is a measurement 3 feet wide x 3 feet deep x 3 feet tall and contains 27 cubic feet.
Our quoted price is for one container fill and includes all delivery and pickup fees, dump fees, taxes, surcharges, etc.for containers not exceeding the maximum weight allowed. FOR OVERWEIGHT CONTAINERS EXCEEDING THE MAXIMUM WEIGHT ALLOWED, THERE WILL BE AN ADDITIONAL CHARGE OF $75.00 PER TON.
Items placed in the container are not to be above level-full because they can spill out during the pickup and loading process. Generally, spilled items are not reloaded by our drivers.
WHAT ITEMS ARE NOT ALLOWED IN THE ROLL-OFF CONTAINER? NO ELECTRONICS
(TV’s, microwaves, computers)!!!
Items specifically not allowed are: items containing refrigerants, hazardous waste items, asbestos, chemicals, batteries, oil, paint, tires or other items that are corrosive, explosive, flammable, radioactive, volatile; bio-hazardous, bio-medical, infectious or toxic. Concrete, dirt, tile, rock, brick, asphalt shingles, manure and other excessively heavy items are also not allowed without first discussing “special instructions” with us for these items. Generally, containers cannot be filled beyond half-full with excessively heavy items.
WHAT IF I ONLY NEED A CONTAINER FOR A SMALL JOB OR BRIEF TIME?
To fit your individual waste removal requirements, we provide six different roll-off waste container sizes: 10-Yard, 15-Yard, 20-Yard, 30-Yard and 40-Yard, with a 14-Day or 30-Day plan. (Which means–you have either 14 or 30 days to fill the container). The delivery day and pickup day do not count as days toward your plan; counting begins with the first day after the delivery day and pickup is done on the day following the last day of the plan period. Weekends and holidays count as days. If the pickup day falls on a weekend or holiday, the pickup day will normally be the next regular business day. We schedule the pickup day at confirmation of delivery and will arrive to pick up the container on that day. If you are done with it earlier, please call us to schedule your pick up.