Residential Frequently Asked Questions
WHEN WILL MY TRASH BE PICKED UP?
We ask that you place your trash at the end of your driveway before 7AM on your scheduled pick-up day.
WHAT ARE MY RESPONSIBILITIES?
We ask that all your trash be BAGGED for health & environmental reasons. This also helps keep your trash from blowing away on windy days. It is your responsibility to provide unrestricted access to your containers –including snow removal. You are responsible for any loss or damages to our containers that are provided for your use. You are not allowed to paint or alter our containers in anyway.
WHAT HAPPENS IF I MISS MY PICK UP DAY?
We will be happy to pick up your missed trash on you NEXT scheduled pick up day. If you need to have it picked up before this day – this is considered an OUT OF ROUTE PICK UP and there is an additional charge for this service.
HOW MUCH TRASH CAN I SET OUT?
Your service allows up to 100 gallons of trash (residential)
This is equal to (3) 32 gallon black trash bags (example)
Additional bags are charged $1.00 for small bag $2.00 per large bag (maximum of 5 without scheduling a special pick-up). Maximum of 10 extra bags per week!!!!!! Please do not overload these bags. They should be under 50 pounds.
Additional items will be assessed & charged accordingly.
Call ahead for any large item pick-ups, as some will require pre-payment. Items not allowed include construction materials such as; scrap lumber & metal, refrigerants, hazardous waste items, asbestos, chemicals, batteries, oil, paint, tires, corrosive items, explosive, flammable, radioactive, or volatile items. Concrete, dirt, tile, rock, brick, asphalt shingles, manure and other excessively heavy items are not allowed. We will not take any animal carcasses. Refrain from lighting fires or placing hot ashes in our containers.
WHAT IF MY TRASH CAN’T BE PICKED UP DUE TO BAD WEATHER?
We will pick it up on your next scheduled pick up day.
WHAT HAPPENS IF MY ACCOUNT BECOMES PAST DUE?
We are extending you credit for service. If your account goes past due, you need to contact the office to make payment arrangements. If your account falls behind 60 days the account will be SUSPENDED. If no payment is received within 10 days of suspension it will be CLOSED and turned over to collections. If the account is allowed to REOPEN– then there is a $10.00 fee assessed.
CAN I PUT MY ACCOUNT ON HOLD?
Yes, you can put your account on hold for periods of 1 month or longer. Please call our office and we will make the arrangements.
CAN I CANCEL MY SERVICE AT ANY TIME?
Absolutely! We have three simple conditions.
A-That you give us notice-WE DO NOT GIVE PARTIAL MONTH REFUNDS
B-That you either call our office or put your request in writing.
C-That you settle your outstanding balance at the time you request closing. If there is a balance and payment is not made the balance will be turned over to collections for non-payment.